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Experience IT’s first (euphamism for only!) customer was Digifone - subsequently O2 Ireland which is now part of the Telefonica group. Experience IT developed a Commissions Handling System (CHS) for Digifone which evolved into dealing with many core back-office functions within O2’s business.

Experience IT worked with O2 Ireland over a period of 7 years during which we developed...

  • Commissions Handling Postpaid & Prepaid including 3rd party channel, Retail, Direct Sales staff - SME and Corporate
  • Contract tracking - receipting and requesting of BillPay contracts with performance and compliance tracking
  • SIM and MSISDN Management
  • Topup (Recharge) Support Systems including primary invoicing and crediting (RMA) and sales analysis by channel, vendor location and type
  • Sales Reporting and datawarehouse,
  • Upgrade Eligibility and processing (Prepaid and BillPay handset upgrades)
  • Fulfilment Tracking

Experience IT also designed the O2 Online store, a second generation initiative aimed at achieving 10%+ online sales for O2 within 12 months. This was an ‘unusual’ project (at least in 2002) as it involved the use of ‘non-standard’ and progressive approach based on Open Source components (BAMP - *BSD, Apache, MySQL and PHP). The core online store was also Open Source, derived and highly customised version of osCommerce.